U-verse TV Wireless Receiver Installation | AT&T U-verse


♪music♪ In this video,
you will learn how to install your
Wireless Access Point and your U-verse TV Wireless
Receiver in three easy steps. In Step 1, we will
walk you through setting up your
Wireless Receiver. Then, Step 2 will show setting
up your Wireless Access Point, and in Step 3 you will learn how to link the
Wireless Receiver to your Wireless Access Point. You can pause this video,
go back, or skip ahead as we move through each
piece of the process. Please do not attempt to
install your new receiver prior to the service
activation date and time on your packing slip. Review this installation video and ensure you have all the
necessary components prior to beginning the
installation process. Make sure you have the
Wireless Receiver, power cord and U-verse TV remote control that came with the
Wireless Receiver. You may have also received
a Wireless Access Point, Ethernet cable and power cord. The images shown in this video may vary from your
actual equipment. For example, if you are adding
a second Wireless Receiver, you may not receive a
Wireless Access Point. In order to complete the setup, you will need to locate
your AT&T Wi-Fi Gateway. You will also need a cable to connect the receiver
to your TV. An HDMI cable is preferred because it provides
a single connection and delivers superior audio
and HD video content. Our first step is setting up
your Wireless Receiver. You will need to make a
video connection between the receiver and your TV by plugging one end
of an HDMI component or other cable into
the respective port on the back of the receiver. Connect the other end
of the cable into the matching port
on the back of your TV. Remember, an HDMI
cable is preferred. This cable is not provided
with your kit, but may have been supplied
when you purchased your TV. After connecting the
wireless receiver to the TV, plug the provided power cord
into the back of the receiver and the other end into a
working electrical outlet. The receiver will
power on automatically. You can now power on your TV and go to the
input source screen. Your TV manufacturer’s
remote control may have a button labeled
TV Input or Video Source that will take you there. Select the input source you connected to
the Wireless Receiver. For instance, if you used
the HDMI 3 port on your TV, select “HDMI 3”. You may need to consult
your TV manual for details. It may take up to one minute before on-screen instructions
appear on your TV. Our second step is setting up
your Wireless Access Point. If you already have
a Wireless Receiver installed and are now installing a second
Wireless Receiver, you can skip this step
and move ahead to Step 3. Plug one end of the
supplied yellow Ethernet cable into one of the open
yellow Ethernet LAN ports on the back of the
AT&T Wi-Fi Gateway. Be sure to leave existing cables
plugged into your Wi-Fi Gateway and make sure you have
an open Ethernet port for the Wireless Access Point. Now, plug the other end of
the yellow Ethernet cable into the yellow port on the back
of the Wireless Access Point. Next, connect the
provided power cord to the back of the
Wireless Access Point and plug the other end into
a working electrical outlet. Once powered up, the power LED light on the front of the
Wireless Access Point should be green. And finally, Step 3, let’s get your TV receiver and Wireless Access Point
talking to each other. Press the Wi-Fi Protected Setup
or WPS button on the front of the
Wireless Access Point. This is the only button on the front of the
Wireless Access Point. Follow the instructions
on your TV. Locate and press
the “OK” button on the front of the
Wireless Receiver. Do not use the “OK” button
on the remote control. You should see a fast
blinking green LED bar above the button on the
Wireless Access Point. You may see a message
on your TV once the connection
has been successful. You should also see the
solid green LINK LED light on the front of the
Wireless Receiver. Either indicator means
a successful connection. Please allow up to 10 minutes
for your receiver to boot up. Do not turn off your
receiver during this time. Live TV will appear when the
start up process is complete. Press the Guide button to start enjoying your
favorite programming. Congratulations, you have now connected
your Wireless Receiver. If you see a connection error, press and hold the Power button
for 10 seconds to restart the Wireless Receiver and repeat the
connection process. If restarting does not
correct the connection error, disconnect your
Wireless Receiver from its current location, move it closer to
the Wi-Fi Gateway, plug the Wireless Receiver
into an electrical outlet and reconnect it to a TV. For more information about
your Wireless Receiver, setup and usage instructions,
or to troubleshoot an issue, go to att.com/wirelesstv. Thanks for choosing AT&T! ♪AT&T jingle♪

25 thoughts on “U-verse TV Wireless Receiver Installation | AT&T U-verse

  1. I have been trying for two days to hook this up no luck several techs have been out and left me with bad boxes

  2. AT&T IS THE WORST MANAGED COMPANY I HAVE EVER ENCOUNTERED, THEY HAVE A CABLE RUN OUT OF MY YARD, LAYING ACROSS MY FENCE THEN THROUGH MY FENCE TO MY NEIGHBORS HOME WHERE THE CABLE RUNS ACROSS THE GROUND TO HIS HOME.. 5 WEEKS OF COMPLAINTS SEVERAL CALLS TO CORRECT THE SITUATION SEVERAL EMAILS AND AT&T TELLS ME THEY DON'T KNOW WHO DID THE WORK??? COME ON NOW WE KNOW THATS B.S. BESIDES WHO CARES WHO DID IT WHY HAVE THEY NOT FIXED THE SEVERE SAFETY ISSUE HERE???

  3. AT&T CUSTOMER DONT CARE IS MORE LIKE IT…… HI THIS IS AT&T WE DONT CARE ABOUT YOUR PROBLEM JUST GIVE ME YOUR MONEY NOW!!!!!

  4. Brunch this shit is cheap asf I keep on doing this says please try again later like fuck AT&T if u see this ur shits is trash like just stop and 4th time a got a new box cheap asf

  5. DO NOT SIGN UP FOR [email protected] U-VERSE they do not have cable boxes! I just had the worse experience with them!! I signed up for services back in June. They got to my house to setup services and informed me they do not have cable boxes. I waited four three months for them to setup services and they still said they didn’t have any cable boxes. I went through a lot with customer services and upper management. After three attempts of the calling to setup up cable and them getting to my house to tell me the same thing over and over again they finally came. When they setup I did not get what I signed up for. By this point I’m feed up and decided to cancel services. They are now trying to charge me $360 for cancellation fees. I have not have a week of services from them and they really are trying to force me to pay this money. I want to let everyone know so they will not be in this same situation. I’m so disappointed in their customer service, lack of professionalism, dishonest, and deceitful behaviors. I’m so made I cried. This really changed my view of this company

  6. Help, just got a new tv not smart sceptre 50 and I have at&t wifi how ad what do I meet to connect both I am using a firestick for tv service.

  7. Always says “connection successful, and then cuts to a screen that says U-verse is not available at this time, please try again later.” … you can repeat this shit 100+ times and it’s gunna keep giving you that bullshit. Don’t EVER pay for these services. Absolute garbage. I had to do this because I am going through a move and sold my TV stand, when I had to unplug some of those cords, I did this, and it’s never worked since. You can call, but they will leave you on hold until eventually you can’t stay on the line anymore. Basically a Scam sponsored by a Big brand. Oh and when it “worked” the volume on EVERY channel cuts in and out every 5-10 minutes. So yeah, if you wanna pay an arm and a leg & then deal with all that, then at&t u-verse is what you want.

  8. When using a wireless receiver be ready for frequent crashes. I am about 20 ft from my living room tv. The box can't run a full episode of family guy and it crashes. If I use wifi it freezes. Honestly. If it were my choice I'd never use AT&T again. Y'all don't deserve my business.
    In the time it took to type this comment the box froze twice. It doesn't matter what channel I try.

  9. To whom it concerns: (Clearly no one at Att cares)

    On July 13 I had to call the roadside service for a flat tire. This was in South Jersey which was experience at heat wave. I called it in and was told someone would be there within 30 minutes after an hour (which in case you can’t tell is more than 30 minutes) I was told that the technician couldn’t make it but it’s okay I was only out in the hot sun having heat stroke for the past hour. (Oh and it’s because the idiots at the roadside club were trying to send someone from VA even though I live in and was in NJ!). I was put on hold for over an hour (all the while sweating in that nice hot sun) only to be told if I want someone to come, I now have to pay $55. I protested saying that they should negotiate for the technician rates after what happened but because customer service is NOT a priority no one cared, and I was told to pay it or call somewhere else. I was stuck on the side of 38 so I paid it because I needed to you know like not pass out from heat stroke.

    I then reached out to Att hoping to get response for customer service. Specifically, I felt a credit was due on my account for the amount I had to pay and shouldn’t have given the circumstances. I was told by several different people things like “We will get back to you” “We will resolve this for you.” Nothing was done about it except being told by one person that I had to fill out a complaint form and pay $200 filing fee and maybe I would get my money back. Are you serious?

    Please note that I bill my time out at $25 an hour and this whole ordeal with trying to get this resolved has taken up more than 4 hours of my time. I did get a message from “Mark” social media manager today after I warned (not a threat because a threat is something you don’t intend to carry out and I intend to carry this out) that I was going to be cancelling my account and switching carries and also that I will be posting all my documentation about this on YouTube to make sure people know just how little you care about your customers.

    Go stand in over 90-degree weather for 3 or 4 hours and have your cell phone company that you have been with for over 15 years treat you like garbage. It’s bound to make you feel upset.

    Please note it has been over a month and NO ONE has done anything to seriously help. At this point I am frustrated to the point of tears.

    Since you think $55 is not a big deal why don’t you just send me a check for that amount or hell you PayPal me the money at

    There’s no reason I should have to talk to over a dozen people and be given the run around. I know it won’t take that long to issue you me a credit on my account of $55 but it was Att’s choice not to so I guess now they get to lose my business and once I go public others will follow and they can lose way more than that in profits!

  10. My Lord, they have SCREWED all search engines. Google, for instance, can NOT give me what I ask for: i.e., Google Show me the Wiring Diagram for connecting Modem (Gateway) wireless to the computer. Show in colors preferred. -Television

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